Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Pliers
- Tape measure
Step-by-Step Installation
- Choose Installation Location: Select a location near necessary plumbing and electrical connections on a solid, level floor.
- Remove Shipping Materials: Remove all shipping bolts and packaging materials from the washing machine.
- Connect Water Supply: Connect hot and cold water supply lines to the water inlet valves. Use only new hoses.
- Connect Drain Hose: Route the drain hose into a standpipe or laundry tub with a high loop to prevent backflow.
- Electrical Connection: Connect to a properly grounded 120V, 60Hz, AC only outlet. Do not use an extension cord.
- Level the Washing Machine: Adjust the leveling legs to ensure the washing machine is level from front to back and side to side.
- Test Run: Run the washing machine through a complete cycle to check for leaks and proper operation.
Specifications
| Model Series | MVWX500XW |
| Type | Front Load Washing Machine |
| Color | White / Stainless Steel |
| Capacity | 4.8 cu. ft. |
| Noise Level (Wash/Spin) | 55 dB / 72 dB |
| Control Type | Electronic Controls with LED Display |
| Energy Rating | ENERGY STAR® Certified |
| Water Consumption | 13 gallons per cycle |
| Power Requirements | 120V, 60Hz, 15A |
| Dimensions (HxWxD) | 39 x 27 x 32 inches |
| Weight | 205 lbs |
| Max Spin Speed | 1300 RPM |
Warranty Information
- Full Warranty: 1 year parts and labor
- Motor Warranty: 10 years on drive motor
- Additional Coverage: Optional extended warranty available
For warranty service, contact Maytag Customer Service at 1-800-344-1274 or visit Maytag.com
Key Features
PowerWash® Cycle
Maytag's PowerWash cycle uses a powerful spray nozzle and high-pressure jets to remove tough stains in just 60 minutes, providing superior cleaning performance.
Advanced Vibration Control
Advanced vibration control system reduces noise and movement during spin cycles, ensuring quiet operation even at high speeds.
Fresh Hold Option
Keeps clothes fresh for up to 16 hours after the cycle ends by periodically tumbling and releasing fresh air into the drum.
Steam Refresh
Steam technology helps remove wrinkles and odors from clothes without running a full wash cycle, perfect for refreshing lightly worn items.
Smart Capable
Wi-Fi enabled for remote control via smartphone app, allowing you to monitor cycle status, download additional programs, and receive completion alerts.
Stain Removal Guide
Built-in stain removal guide helps you select the right settings for common stains like wine, grass, and grease.
Wash Cycle Options
Normal
Standard wash for everyday items with moderate soil
Heavy Duty
Intensive cleaning for heavily soiled work clothes and fabrics
Delicates
Gentle cycle for delicate fabrics and hand-washable items
Quick Wash
Fast 30-minute cycle for lightly soiled items
Bulky Items
Special cycle for large items like comforters and pillows
Sanitize
High-temperature cycle to eliminate bacteria and allergens
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Washer won't start | Power issue, door not closed properly, control lock activated | Check power supply, ensure door is latched completely, check control lock setting |
| Poor cleaning results | Overloading, wrong detergent, incorrect water temperature | Reduce load size, use HE detergent, select proper water temperature |
| Water not draining | Drain hose clogged or kinked, drain pump filter blocked | Check drain hose for obstructions, clean drain pump filter |
| Leaking water | Door not sealed, overfilling, loose hose connections | Check door seal, ensure proper detergent amount, tighten hose connections |
| Loud noises during operation | Foreign objects in drum, unbalanced load, worn bearings | Check for foreign objects, redistribute load evenly, contact service if bearings worn |
| Excessive vibration | Unbalanced load, uneven floor, shipping bolts not removed | Redistribute load, level the machine, ensure shipping bolts removed |
Error Codes
- F1: Water supply issue - Check water supply and inlet valve
- F2: Drain issue - Check drain hose and pump
- F3: Temperature sensor failure - Contact service center
- F4: Motor control issue - Contact service center
- F5: Door lock malfunction - Check door latch mechanism
- F6: Unbalanced load - Redistribute clothes and restart
- F7: Communication error - Power cycle the unit
- F8: Overflow detected - Check for leaks and water supply
Manual Downloads
Current Neptune Models
MVWX500XW
4.8 cu. ft. Neptune Washer
MVWX600XW
5.2 cu. ft. Neptune Washer
MVWX700XW
5.3 cu. ft. Smart Neptune
MVWX800XW
5.5 cu. ft. Commercial Neptune
Previous Neptune Models
MAV4000AQ
4.0 cu. ft. Neptune Washer
MAV6000AQ
4.5 cu. ft. Neptune Washer
MAV8000AQ
4.8 cu. ft. Advanced Neptune
MAV9000AQ
5.0 cu. ft. Premium Neptune